Introduction
Providing people with assistance
free
This Module aims to enhance and empower the trainers’ competencies regarding the
supporting and the assisting services provided to people in need, within simple and practical
methods, techniques and tips that can be adapted to their everyday routine.
Task
“Find the solution to…an urgent situation”
free
Professional carers need to be supported in their central role of caring for patients, by providing them practical tools and methodologies that could be adapted to their professionals or non-formal contexts. This activity aims to learn to the trainers how they can approach the beneficiaries’ needs and requirements, by using the active listening technique. “Active Listening” means, a communication procedure, which concentrates on what is being said rather than just passively ‘hearing’ the message of the speaker.