First thing to keep in mind is that you should not put pressure on service users to take part to this activity if he/she/they do/es not want. You can start by making a dates proposal to the group by asking individually. On a list you will write participant’s name who prefers making feedbacks individually and who is willing to do it in group. Mention that you plan to organise this type of session every week or every two weeks (depending on the availability and desire of people).

Once you have found the date and the frequency of the feedbacks meeting (individual or collective), you will start the preparation:

• Location (sometimes it can be outside the house, if possible and if necessary)
• Expected duration (between 1h and 2h30).
• Preparing the topics (tidying up the house, interpersonal relations, positive moments, problematic situations, general aspects, free of topics…).
• Inviting carers, family members or friends when requested.

Then, during the conduct of the personal or collective meeting, do not forget:

• To act in a socio-psychological framework (active listening, no judgments); you can find useful advice (on communication, the importance of social interactions) in the document section.
• When it is a group feedbacks meeting, you are the coordinator. Keep in mind that everyone has something to say and it can take more time, it can be more difficult for some people to express themselves.
• Write notes (if necessary) on what is being said and try to dress conclusions, find solutions afterwards.

Mention the next meeting (between 1, 2 or 3 weeks later depending on the willingness).